Terms & Conditions

1. Acceptance of Terms

By accessing or using the ace21 Platform, you expressly agree to be bound by these Terms & Conditions, our Privacy Policy, and any additional rules, policies, or guidelines that may be posted on the Platform from time to time. These documents collectively form the entire agreement between you and ace21 concerning your use of our services. We reserve the right to modify, amend, or update these Terms & Conditions at any time without prior notice. Any changes will become effective immediately upon posting to the Platform. It is your responsibility to review these terms periodically for updates. Your continued use of the Platform following the posting of changes constitutes acceptance of those changes. If you do not agree to any modification, you must discontinue use of the Platform immediately.

2. Eligibility and Age Restrictions

2.1 Minimum Age Requirement

You must be at least twenty-one (21) years of age to register an account and participate in gaming activities on ace21. This age requirement is in strict accordance with Philippine law and regulations governing gambling activities, including but not limited to Presidential Decree No. 1602 and relevant PAGCOR regulations. By creating an account, you represent and warrant that you meet this minimum age requirement. ace21 reserves the right to request proof of age at any time, and failure to provide such documentation may result in immediate account suspension or closure and forfeiture of any funds in your account.

2.2 Legal Capacity

You represent and warrant that you have the legal capacity to enter into this binding agreement and that you are not prohibited by any applicable law from participating in online gaming activities. You further represent that you are not a resident of any jurisdiction where online gaming is prohibited or restricted by law. It is your sole responsibility to ensure that your use of ace21 complies with all applicable laws in your jurisdiction. ace21 does not accept players from jurisdictions where online gambling is illegal, and we reserve the right to refuse service to players from such jurisdictions at our discretion.

2.3 Single Account Per Person

Each Player is permitted to maintain only one (1) account on the ace21 Platform. You may not create multiple accounts under different names, addresses, email addresses, or any other variation. Creating duplicate accounts is strictly prohibited and constitutes a material breach of these Terms & Conditions. If we discover that you have opened or attempted to open more than one account, we reserve the right to immediately close all such accounts, confiscate any winnings, and return only the original deposited amounts (if any) at our sole discretion. Any bonuses, promotions, or rewards associated with duplicate accounts will be forfeited.

3. Account Registration and Security

3.1 Registration Requirements

To register an account on ace21, you must provide accurate, current, and complete information as requested in the registration form. This includes but is not limited to your full legal name as it appears on your government-issued identification, date of birth, residential address, email address, and mobile telephone number. You agree to maintain and promptly update your registration information to keep it accurate, current, and complete. Providing false, misleading, or fraudulent information during registration is a serious violation of these Terms & Conditions and may result in immediate account termination, forfeiture of funds, and potential legal action.

3.2 Identity Verification

ace21 operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations as required by PAGCOR and Philippine law. We reserve the right to request identity verification documents at any time, including but not limited to government-issued photo identification (passport, driver's license, or national ID), proof of address (utility bill, bank statement, or government correspondence dated within the last three months), and proof of payment method ownership. You agree to provide such documents promptly upon request. Failure to provide requested verification documents within the specified timeframe may result in account suspension, withdrawal restrictions, or account closure. All verification documents must be clear, legible, and show all four corners of the document.

3.3 Account Security and Password Protection

You are solely responsible for maintaining the confidentiality of your account username, password, and any other security credentials associated with your ace21 account. You agree not to disclose your login credentials to any third party and to take reasonable measures to prevent unauthorized access to your account. You must immediately notify ace21 of any unauthorized use of your account or any other breach of security. You are fully responsible for all activities that occur under your account, whether authorized by you or not. ace21 shall not be liable for any loss or damage arising from your failure to maintain account security or from any unauthorized use of your account.

4. Deposits, Withdrawals, and Payment Methods

4.1 Deposits

ace21 accepts deposits via various payment methods including but not limited to GCash, PayMaya, bank transfer through major Philippine banks (BPI, BDO, Metrobank, UnionBank, and others), and other methods as may be made available from time to time. All deposits are subject to minimum and maximum limits as specified on the Platform. Deposits are typically credited to your account instantly, although processing times may vary depending on the payment method and your financial institution. You agree to only deposit funds from payment sources that are registered in your own name. Third-party deposits are strictly prohibited. ace21 reserves the right to refuse, reverse, or return any deposit that we reasonably believe may be fraudulent, may violate these Terms & Conditions, or may violate any applicable law or regulation.

4.2 Withdrawals

You may request a withdrawal of funds from your ace21 account at any time, subject to completion of identity verification requirements, satisfaction of any applicable wagering requirements, and compliance with these Terms & Conditions. Withdrawal requests are processed in the order received, typically within 24 to 48 hours during business days, though processing times may vary. Withdrawals can only be made to payment methods registered in your own name. We may require that withdrawals be made to the same payment method used for deposits, or to a verified payment method, in accordance with our AML policies. Minimum and maximum withdrawal limits apply as specified on the Platform. ace21 reserves the right to request additional verification documents before processing a withdrawal. Large withdrawals may be paid in installments at our discretion.

4.3 Fees and Currency

ace21 does not charge fees for deposits or withdrawals, though your payment provider or financial institution may impose their own fees. All transactions are conducted in Philippine Peso (PHP). You are responsible for any currency conversion fees, bank charges, or payment processor fees imposed by third parties. We reserve the right to deduct any fees, charges, or costs incurred in processing deposits or withdrawals from your account balance or from the transaction amount.

5. Gameplay, Betting, and Game Rules

5.1 Game Integrity and Fairness

All games offered on the ace21 Platform are provided by licensed and certified game providers whose software has been tested and certified by independent third-party testing agencies for fairness and randomness. Games use certified Random Number Generators (RNGs) to ensure fair and unpredictable outcomes. While we strive to ensure game integrity, ace21 does not guarantee specific outcomes or winnings. Gambling inherently involves risk, and you may lose money. Game Return-to-Player (RTP) percentages are theoretical calculations over extended play and do not guarantee results in individual sessions. You acknowledge and accept that results are determined by chance and that previous outcomes do not influence future results.

5.2 Game Rules and Procedures

Each game available on ace21 has specific rules, paytables, and procedures that govern gameplay. You are responsible for understanding the rules of any game before placing bets. Game rules can be accessed through the game information or help section within each game. In the event of a conflict between the general rules of a game type and specific game rules, the specific game rules shall prevail. ace21 reserves the right to modify, discontinue, or temporarily suspend any game at any time without prior notice. In the event of game malfunction, all affected bets and payouts are void, and affected bets will be refunded to player accounts.

5.3 Betting Limits

All games on ace21 have minimum and maximum betting limits. These limits may vary by game type, game provider, and player status. ace21 reserves the right to adjust betting limits at any time without prior notice. We also reserve the right to impose individual betting limits on specific player accounts at our discretion. You agree to abide by all betting limits as posted and as may be communicated to you.

5.4 Malfunction and Disputes

In the event of a system malfunction, communication failure, or error in game display or calculation, all affected bets and payouts shall be void. ace21 shall not be liable for any losses, damages, or claims arising from technical malfunctions, errors, or interruptions in service. If you believe an error has occurred in your gameplay or account, you must notify ace21 customer support immediately. We will investigate all reported errors and make final determinations in accordance with these Terms & Conditions and applicable game rules. Our decision in all disputes shall be final and binding.

6. Bonuses, Promotions, and Rewards

6.1 Bonus Terms

ace21 may offer various bonuses, promotions, and rewards from time to time, including but not limited to welcome bonuses, deposit bonuses, free spins, cashback, and loyalty rewards. All bonuses and promotions are subject to specific terms and conditions which will be clearly stated in the promotional materials. Unless otherwise specified, all bonuses require wagering requirements to be met before any winnings derived from bonus funds can be withdrawn. Wagering requirements specify the number of times bonus funds or bonus-derived winnings must be wagered before conversion to withdrawable cash. You must carefully read and understand all bonus terms before accepting any bonus or participating in any promotion.

6.2 Bonus Abuse and Fraud

Bonuses and promotions are intended for recreational players and must be used in good faith. Bonus abuse, including but not limited to creating multiple accounts to claim bonuses multiple times, using systematic or fraudulent betting patterns to meet wagering requirements, or any other attempt to manipulate or abuse promotional offers, is strictly prohibited. ace21 reserves the right to void bonuses, cancel any winnings, and close accounts of players engaged in bonus abuse or fraudulent activity. We also reserve the right to exclude certain players from participating in future promotions at our sole discretion.

6.3 Bonus Disputes

In the event of any dispute regarding bonuses, promotions, or rewards, ace21's decision shall be final and binding. We reserve the right to modify, suspend, or discontinue any promotion at any time without prior notice. We also reserve the right to withhold or reclaim any bonus funds if we determine in our sole discretion that the bonus terms have been violated or that the bonus has been obtained or used fraudulently.

7. Prohibited Activities and Conduct

7.1 Fraudulent Activity

You agree not to engage in any fraudulent, illegal, or improper activity on the ace21 Platform. Prohibited activities include but are not limited to: using stolen, fraudulent, or unauthorized payment methods; providing false or misleading information during registration or verification; colluding with other players to gain unfair advantage; using automated software, bots, or any artificial intelligence to play games; exploiting software errors or game malfunctions for personal gain; engaging in money laundering or terrorist financing; and any other activity that violates these Terms & Conditions or applicable law. Engaging in any prohibited activity will result in immediate account closure, forfeiture of all funds, and potential referral to law enforcement authorities.

7.2 Abusive Behavior

You agree to conduct yourself in a respectful and appropriate manner when using the ace21 Platform and when communicating with other players, customer support staff, or any ace21 representative. Abusive, threatening, harassing, discriminatory, or offensive behavior of any kind is strictly prohibited. This includes but is not limited to verbal abuse, threats of violence, hate speech, sexual harassment, and any other conduct that we deem inappropriate. ace21 reserves the right to immediately suspend or terminate accounts of players who engage in abusive behavior, and we may report serious misconduct to appropriate authorities.

7.3 Intellectual Property Violations

All content on the ace21 Platform, including but not limited to software, graphics, logos, text, images, and game content, is owned by or licensed to ace21 and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, modify, distribute, display, perform, or create derivative works from any content on the Platform without our express written permission. You may not use any automated means to access, scrape, or collect data from the Platform. Violation of our intellectual property rights may result in account termination and legal action.

8. Responsible Gaming and Self-Exclusion

8.1 Commitment to Responsible Gaming

ace21 is committed to promoting responsible gaming and helping players maintain control over their gaming activities. We provide various tools and resources to support responsible gaming, including deposit limits, session time limits, self-assessment tools, and self-exclusion options. We encourage all players to gamble responsibly, set personal limits, and seek help if gambling becomes problematic. Gambling should be viewed as entertainment, not as a way to make money or solve financial problems.

8.2 Self-Exclusion and Cooling-Off Periods

If you feel that you need to take a break from gaming, ace21 offers self-exclusion options ranging from 24 hours to permanent exclusion. During a self-exclusion period, you will not be able to access your account, place bets, or deposit funds. You may request self-exclusion by contacting customer support. Once activated, self-exclusion cannot be reversed before the chosen period expires. For players choosing permanent self-exclusion, account reactivation requests will be carefully reviewed and may be denied in the interest of player protection. We also offer cooling-off periods as a less restrictive alternative to self-exclusion.

8.3 Problem Gambling Resources

If you or someone you know is experiencing problem gambling, help is available. PAGCOR provides responsible gaming resources and support programs. We encourage anyone struggling with gambling issues to reach out to qualified counselors and support organizations. ace21 customer support can provide information about available resources and assistance programs.

9. Termination and Account Closure

9.1 Voluntary Account Closure

You may close your ace21 account at any time by contacting customer support. Upon account closure, any remaining balance in your account (excluding any unreleased bonus funds or funds subject to dispute) will be returned to you via your registered payment method, subject to completion of any pending verification requirements and satisfaction of any applicable terms. You remain responsible for all activity on your account until the account is officially closed.

9.2 Termination by ace21

ace21 reserves the right to suspend or terminate your account at any time, with or without cause and with or without notice, if we determine in our sole discretion that you have violated these Terms & Conditions, engaged in fraudulent or abusive activity, posed a risk to the Platform or other players, or for any other reason. Upon termination by ace21, any withdrawable balance in your account will be returned to you, though we reserve the right to withhold funds if we believe in good faith that they were obtained through violation of these terms or through fraudulent activity. Bonus funds and any winnings derived from bonus funds are typically forfeited upon account termination.

10. Limitation of Liability and Disclaimers

10.1 Service Provided "As Is"

The ace21 Platform and all games and services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, ace21 disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free service. We do not warrant that the Platform will be available at all times or that it will be free from viruses, bugs, or other harmful components. Your use of the Platform is at your own risk.

10.2 Limitation of Liability

To the fullest extent permitted by applicable law, ace21, its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or use, arising out of or related to your use of the Platform, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or related to these Terms & Conditions or your use of the Platform shall not exceed the total amount of deposits you have made to your account in the six months preceding the event giving rise to the claim, or One Thousand Philippine Pesos (₱1,000), whichever is less.

10.3 Force Majeure

ace21 shall not be liable for any failure or delay in performing its obligations under these Terms & Conditions if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, pandemics, government actions, failure of telecommunications or internet service providers, or any other event constituting force majeure.

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of the Philippines for resolution of any disputes arising out of or related to these Terms & Conditions or your use of the ace21 Platform.

11.2 Dispute Resolution Procedure

In the event of any dispute between you and ace21, you agree to first contact customer support to attempt to resolve the matter informally. Most disputes can be resolved quickly and amicably through direct communication. If the dispute cannot be resolved through customer support, you may submit a formal written complaint to our management team. We will investigate all complaints thoroughly and respond within a reasonable timeframe. If the dispute still cannot be resolved, you may pursue resolution through applicable legal channels in accordance with Philippine law and PAGCOR regulations.

12. Miscellaneous Provisions

12.1 Severability

If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these terms, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

12.2 Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any additional rules or policies posted on the Platform, constitute the entire agreement between you and ace21 regarding your use of the Platform and supersede all prior agreements, understandings, and communications, whether written or oral.

12.3 No Waiver

No waiver by ace21 of any term or condition of these Terms & Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Any failure by ace21 to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms & Conditions without our prior written consent. ace21 may assign or transfer its rights and obligations under these terms at any time without notice or consent.

13. Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the ace21 Platform, please contact our customer support team via:

• Email: [email protected]
• Live Chat: Available 24/7 on the ace21 website
• Customer Support Hours: 24 hours a day, 7 days a week

Our support team is committed to responding to all inquiries promptly and professionally. For the fastest response, we recommend using our live chat feature.